I didn't receive a product I purchased
Firstly, please verify whether you have received our Invoice and Delivery Information emails in your inbox. Typically, these two emails should arrive shortly after a successful purchase transaction. If you have received both emails, you should be able to locate your purchase in the 'Store Purchases' section of your account. It's essential to ensure that you are logged in with the same account that was used for the purchase. Take note if you are using multiple accounts on Flightsim.to.
In some rare instances, it might take up to ten minutes for your purchased products to appear in the 'Store Purchases' section. We kindly request your patience during this time.
If you have not received the invoice or delivery information via email, it suggests that your payment either hasn't been completed or has been canceled. Your credit card or PayPal statements may still indicate that the transaction is pending or awaiting authorization, but the funds have not been deducted from your account, and the transaction will automatically be canceled. In such cases, we recommend placing the order again using an alternative payment method.
If none of the above steps resolve your issue, please don't hesitate to contact our customer support for further assistance.