How to get product-related support?
For all questions concerning the installation or the specific use of a purchased product, you should contact the developer of the product. Navigate to My Purchases where you can find the respective contact information to get in touch with the developer. On the item you need support with, click on Customer Support to display the developer's e-mail address. Please remember to always include your order reference number when contacting the developer. Alternatively, you can also leave a comment on the product's page on Flightsim.to, if you have just a simple question.
Flightsim.to's customer support, on the other hand, only deals with questions and concerns regarding payment processing and billing or questions regarding your account at Flightsim.to. Flightsim.to cannot help you with questions about a product in specific, you have to contact the developer as described above.